The difference between global and personal templates is that global templates are available for all users, where personal templates are only available for the user who created them (comparable to issue filters).
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Global Templates
To create a global template please navigate to the app administration and choose Global Templates.
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After saving you can find your template in the overview. If you now click on your template, a create screen will open and you can create issues by using your template.
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Where to Find Personal Templates
Navigate to your user profile and click “Issue Templates”.
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