Creating, configuring and managing relations between issues is the key feature of STAGIL Assets - Advanced Links for Jira. Advanced Links are connecting two custom fields and therefore two issues, which contain the connected fields. Connecting issues with Advanced Links offers you many possible use cases, which will be covered in the course of this documentation with a focus on CMDB, CRM and HR.
The main idea of all use cases is to show information between each other, for example, linking devices like laptops, monitors and mobile phones to the belonging person (CMDB use case) or connecting contact data to an organization (CRM). Advanced Links can be configured and shown in graphs/panels/tables. These topics are covered in the following sections. Advanced Links is a powerful enhancement to the standard Jira linking functionality, designed to significantly improve issue management. This feature enables users to link Jira issues with advanced capabilities that go beyond the default linking options.
With Advanced Links, users can view any field of a linked issue directly from the parent issue view. It allows inline editing of custom fields and provides permission controls to manage access to linked issues. This feature also extends its advanced linking capabilities to the Customer Portal, ensuring a seamless and consistent experience across all platforms.
The integration of Advanced Links is seamless, as the link field operates as a custom field following the same logic and format as standard Jira fields. This ensures that users can quickly adopt and utilize the feature without a steep learning curve.
By leveraging Advanced Links, users can enhance their issue tracking and management processes, making it an invaluable tool for those managing assets and IT services in Jira.
Key functionalities of Advanced Links include:
Multiple display styles for linked issues, offering flexibility in how information is presented.
Control of what custom fields form a linked issue should be displayed.
Inline editing of custom fields in linked issues.
Permission management for linked issues
Compatibility with the Customer Portal
Discover the enhanced linking capabilities of Advanced Links in Jira:
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Defining the Searching User will allow selected users to browse issues they do not have permission for.
With Out-of-Scope Strategy, you can define the behaviour if some field values do not fit the JQL anymore. You can choose between “Keep until it is actively removed” by the user or “Remove on next update” automatically.
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Display Style
By defining the display style you can configure the look of your Advanced Links in
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The Advanced Link field in the Customer Portal allows users to select from a list of up to 50 issues. If more than 50 issues are available, the select list will only show options after the user begins typing to search for a specific issue. This ensures that the system performs efficiently even when handling a large number of issues. |
Issue View Display Styles
By specifying the display style, you can customize the appearance of your Advanced Links within the issue view.
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Panel: The position where your lookup panel should appear.
Display Style: table, list, table + pop-up, label + pop-up
Search Bar: Provides a search above your panel. Available options are JQL search or text search.
Display Fields: Fields that should be displayed in your panel.
Option to hide row number allows to remove the default row numeration, dispayd as an additional ‘first; column for fields with display style 'Tables’.
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Option to ignore the field name for column sizing
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Option to hide an icon in the column header
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The following field types are supported in the "Fields to show" section:
System fields:
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