Audit log

If you have problems with the execution of your operations, you should have a look at the audit log of the Issue Publisher for Jira: Support → Audit log

Support Zip

If the audit log does not not help you to solve your problem, feel free to contact our support team. They might ask you for a support zip to find the solution: Support → Export → Support Zip

If it makes sense you can also include the support zip in your initial request to our support team.

Web requests as HAR File

It is sometimes useful for the support team to also have a look at the web requests that happened when a failure or an error occur.

A very good description may be found here: Generate HAR files and analyze web requests for Atlassian support