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Blank configuration pages or empty panels in work item view

Blank configuration pages or empty panels in work item view

In some cases you may observe one or more of the following behaviours:

  • App configuration pages display a blank (white) screen and cannot be opened.

    image-20260703-111657.png

  • Issue Filter or Advanced Links panels display an empty white panel in work item view instead of the expected linked work items.

    image (7).png

Cause

This behaviour can occur after an app update if the browser continues using previously cached application resources instead of loading the latest version of the app.

Resolution

To resolve the problem, clear the cached resources for the affected page and reload it:

Google Chrome / Microsoft Edge

  1. Open the affected page.

  2. Open Developer Tools.

  3. Right-click the browser's Reload button.

  4. Select Empty Cache and Hard Reload.

  5. Verify whether the issue is resolved.

Mozilla Firefox

Firefox does not provide an Empty Cache and Hard Reload option.

Instead:

  1. Open the affected page.

  2. Perform a Hard Refresh (Ctrl + F5 on Windows/Linux or Cmd + Shift + R on macOS).

  3. If the problem persists, clear the browser cache and reload the page.

Safari

  1. Enable the Develop menu if it is not already enabled.

  2. From the Develop menu, select Empty Caches.

  3. Reload the affected page.