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How to retrieve debug-level logs for support team?

How to retrieve debug-level logs for support team?

To troubleshoot and diagnose complex issues efficiently, we may need a Support Zip log file with STAGIL Create & Link logging packages set to a debug level from your Jira instance. These logs provide detailed technical information, helping our development team pinpoint the root cause of the issue more effectively.

Preparation Steps

Before proceeding, ensure you have Jira Admin permissions. If you lack the necessary permissions, please contact your Jira Administrator to perform the following steps:

  1. Log in to Jira as an Administrator.

  2. In the top menu, click on the gear icon (⚙️) to open the Administration menu.

  3. Navigate to System from the dropdown menu.

  4. Open Logging and Profiling in the left sidebar.

  5. Scroll down to Default Loggers section and click Configure to add the package.

  6. Enter the relevant package name based on the list below, or use the one provided by our support team for your specific issue, and set the logging level to DEBUG.

image-20250507-105844.png

  1. Once the required packages are configured:

    1. Reproduce the issue you're experiencing one more time to capture the logs.

    2. Create a Support Zip log file to share with us. For detailed instructions on how to generate the Support Zip, refer to our guide here: https://stagil.atlassian.net/wiki/spaces/SCLJ/pages/3075342426

List of supported package names

  1. Issue template configuration page (Jira 9 & 10)
    de.stagil.jira.createandlink.controller.ConfiguredMenuConfigController

  2. Setting default values for templates (Jira 9 & 10)
    de.stagil.jira.createandlink.controller.MenuButtonFieldsConfigController

  3. Create & Link button configuration (Jira 9 & 10)
    de.stagil.jira.createandlink.controller.ConfiguredLinkButtonConfigController

  4. Use ‘Create & Link’ button (Jira 10)
    - For single issue creation dialog
    - For multi-create dialog
    de.stagil.jira.createandlink.rest.SingleModeDialogController

  5. Use ‘Create & Link’ button (Jira 9)
    - For single issue creation dialog
    - For multi-create dialog
    de.stagil.jira.createandlink.restold.rest.SingleModeDialogController

  6. Use issue template (Jira 10)
    de.stagil.jira.createandlink.rest.TemplatesController

  7. Use issue template (Jira 9)
    de.stagil.jira.createandlink.restold.rest.TemplatesController

  8. Usage of multi-create dialog (Jira 9 & 10)
    de.stagil.jira.createandlink.webwork.CreateAndLinkMultipleAction