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Use case: create & link bug report from the SD ticket

Use case: create & link bug report from the SD ticket

Help Service Desk agents to simplify the process of communicating reported incidents to the dev team. Configure a ‘Create a bug’ Create & Link button to create an issue from a template. Save time by selecting fields to copy values from the ticket into the newly created issue.

1. Create a template.
Pre-configure the project to which the bug needs to be admitted:

2. Configure a C&L button to access from an SD request issue view.
During configuration, select the fields required to be copied to a new Bug issue. E.g. ‘Summary', ‘Components’, ‘Description’, ‘Affects versions’.

3. In the SD request issue view see the button appear in the Actions menu.

4. See the SD request completed with the necessary information to report a bug.

5. Select the C&L button Create a bug in the Actions menu. In the create issue dialogue see the selected field values copied into the new issue: