How to create a Support Zip log file?

The Support Zip log file contains logs from your instance, diagnostic and configuration information to troubleshoot the problem efficiently.

Before creating the Support ZIP, you must log in with Confluence Admin permissions. If you have no required permissions, please contact your Confluence Administrator to get you the Support ZIP in the following way:

1. Click the cog icon at top right of the screen and select General Configuration.

2. Open Troubleshooting and Support Tools in the left sidebar.

3. Go to the Create support zip tab and customize the contents of your support zip.

   Open

   

   NOTE: Each checkbox should be selected.

4. Click ‘Create zip’ to download the file.

5. Attach the file to your Support ticket.