Incorrect rendering of STAGIL Tables field in JSM customer notifications

STAGIL Tables are not rendered correctly in JSM customer notifications. This is because third-party app fields are not supported in the built-in ${request.details} notification template provided by Jira Service Management. As a result, the table content is displayed in an incorrect format.

For more information, please refer to Atlassian's documentation on managing service project notifications: https://confluence.atlassian.com/servicemanagementserver0512/managing-service-project-notifications-1306298348.html

Unfortunately, no. This is a limitation of Jira Service Management's built-in notification system and cannot be resolved by the STAGIL Tables app.

Instead of using the ${request.details} variable, define each field individually in your notification template. This allows you to exclude the STAGIL Tables field from the notification.

As an alternative, you can configure a Jira Automation rule to send custom email notifications:

• Trigger: Issue created, updated, or transitioned

• Action: Send email

The email content can be customized using Jira Automation smart values to include the required issue fields.