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Troubleshooting and Debugging

Troubleshooting and Debugging

Feb 19, 2026

Debug Logging

In order to activate the debugging for Teamworkx Connector for Jira do the following:

Note that any changes you make here are not persisted across server restarts.
You will need to edit the file <jira_home>/atlassian-jira/WEB-INF/classes/log4j.properties to change levels permanently.

  1. Select System from the Jira Administration menu.
    The "Settings" dialog is displayed.

  2. Select the Logging and profiling module from the sidebar at the left.

  3. Scroll down to the "Default Loggers" section.

  4. Click Configure in the "Default Loggers" section to add another package.
    The "Configure logging level for another package" dialog is displayed:

  5. Enter the following information:

    • Package name: de.catworkx.jira.plugins.sol

    • Logging Level: DEBUG

  6. Click Add.

Jira 11 Changes regarding authentication

  • Please bear in mind, that the basic authentication has been disabled by default in recent Jira versions.

  • You have to either re-enable it (no recommended) or switch to using personal access tokens.

    • Details regarding these can be found here: Using Personal Access Tokens

    • For Jira 11 compatible App versions the page Create Account details on how to make use of this token.