'My Assets' menu in Customer Portal

The My Assets feature extends asset management to Customer Portal users, allowing them to view assets directly in the portal, even a Jira account.

How it works?

In the Customer Portal, users can click on the profile icon in the top-right corner and select My Assets from the dropdown menu. This action opens a dialog displaying a table of Jira issues (assets). A search bar at the top allows users to filter the assets by text or JQL query.

‘My Assets’ dialogue in Customer Portal

Configuration

Jira administrators can configure the My Assets feature via the following options in the app settings in Jira Administration:

Enable/Disable toggle: Toggle to show or hide My Assets in the customer portal. When disabled, user will not see My Assets option in the profile icon menu
JQL scope: Define the JQL query to determine which Jira issues are shown. For example:

project = CMDB AND type IN (monitor, notebook, smartphone) AND assignee = currentUser()

Fields to show: Select which custom fields will appear as columns in the table.
Searching user: Choose a Jira user whose permissions define which assets users can view, ensuring they see only assets they are authorized to access.